Last Updated: 07.09.2026
1. Cancelling a subscription
A customer may cancel future renewal through the customer portal where that function is available, or by contacting customer support at support@tascu.ee.
2. Access after cancellation
Cancellation stops the next renewal, but a TascU licence already paid for normally remains active until the end of the current billing period. Access may be disabled automatically after that period expires.
3. Fees already paid
TascU is a digital subscription service for which access is activated after the order or payment is confirmed. As a general rule, fees for a paid subscription period that has already started are not refunded unless applicable law requires otherwise or the service provider approves an exception.
4. Exceptional circumstances
A refund may be considered in cases such as duplicate payment, an erroneous charge, a documented technical problem, a charge made after automatic renewal was correctly stopped, or another documented exceptional circumstance.
5. Requesting a refund
Requests should be sent to support@tascu.ee without unreasonable delay and, where possible, within 14 days after the problem becomes apparent. Please include the company name, order or payment reference and a description of the issue.
6. Refund method
Approved refunds are normally returned through the original payment method where possible. Settlement time depends on the payment provider and financial institutions involved.
7. Contact
Questions or refund requests can be sent to support@tascu.ee.